Support hours: Monday to Friday, 9:00–17:00 Brasília time (UTC−3). Messages sent outside these hours are safely received and answered on the next business day.
Technical support
For activation, installation, update or product issues, use the protected form below or email [email protected]. Include your dbSlice version, Windows version, database engines involved, a concise reproduction sequence and sanitized log excerpts. Never send passwords or production data.
Looking for CLI automation examples (CMD/PowerShell)? See the dbslice_Jobs repository.
Sales and compatibility
For licensing, invoices, unusual database configurations or offline environments, email [email protected].
Enterprise evaluation
Qualified organizations may request a time-limited evaluation. Send your company name, public website, professional contact details, intended use case, expected scale, database engines and target timeline. Requests are reviewed case by case.
Response preparation
Before writing, confirm that database clients and drivers are installed, both endpoints are reachable, the account has least-privilege access, and you can reproduce the issue without sensitive data.
SECURE SUPPORT REQUEST
Open a dbSlice support ticket
Your request is sent securely to the Thinwork service desk. Required fields are used only to handle and document this support request.