Is this a subscription?+
No. The initial purchase is perpetual. Maintenance after the first 12 months is optional.
Does the license include CLI?+
Yes. GUI and CLI are included for the licensed user and device.
Is there a public trial?+
Yes — a feature-limited evaluation build is available for free on the Microsoft Store. No license key required to try it. Qualified companies can still request a full time-limited evaluation.
Desktop or Windows Server: which one?+
The program is the same; the license differs. A Desktop license activates on Windows 10/11; a Windows Server license on Windows Server. Choose the edition of the system where dbSlice will run.
How do I activate?+
Open Help › About dbSlice, enter the purchase email and the activation code from your email, and click Activate.
Can I move to another computer?+
Yes. On the old machine use Help › About dbSlice › Remove license to free the seat, then activate with the same code on the new one. If the old machine is gone, contact support.
Windows showed a security warning during install. Is that normal?+
Yes, for the direct download: the installer is signed by Thinwork itself and SmartScreen shows "unknown publisher". Click More info › Run anyway. The Microsoft Store version shows no warning.
Does it work offline?+
Yes. Activation is online; afterwards dbSlice checks the license at most once a day and keeps working without a connection. Fully isolated environments get assisted activation from support.
What happens when maintenance expires?+
The program keeps working on the installed version (perpetual license). New versions and the command line require active maintenance; renew through the Renew maintenance link on the website or in Help › About.
Does dbSlice send my data to Thinwork?+
No. It runs on your computer and connects only to the databases you configure. Database contents never go to Thinwork.
How do I request a refund?+
Within 14 days of purchase: remove the license from every computer and email [email protected] with the purchase email and order reference. Details in the Refund Policy.
Still have a question? Talk to Support.